Refund Policy

Last updated: November 27, 2025

Thank you for using SalesLeadz.
We aim to provide a reliable and effective platform for outbound automation and lead generation.
This Refund Policy explains when refunds are granted and how they work.

1. General Policy

Because SalesLeadz is a software-as-a-service (SaaS) product that provides immediate access to tools, credits, and data, all purchases are generally non-refundable.

However, we understand exceptions may occur, and in specific cases we may provide refunds as described below.

2. Free Trials & Previews

Before subscribing, you may have access to:

• A free trial

• Preview features

• Limited-access versions of the platform

These are designed to help you evaluate SalesLeadz before making a payment.
Once a subscription is activated, charges apply normally.

3. Eligible Refund Situations

We may grant a refund on a case-by-case basis if:

a. You were charged by mistake

Duplicate charges, incorrect billing, or technical errors.

b. Your subscription renewed unintentionally

If you forgot to cancel an auto-renewal, you may request a refund within 5 days of the charge.

c. The service was unavailable due to a major outage

If the platform experienced prolonged downtime that significantly prevented you from using the product.

d. Credible technical issues prevented usage

If you can demonstrate a technical problem on our side that made the service unusable.

We may require reasonable proof (screenshots, logs, receipts).

4. Non-Refundable Situations

We do not provide refunds if:

• You changed your mind after subscribing

• You expected features not currently offered

• You didn’t use the product during the subscription period

• You were dissatisfied but did not contact support for help

• Third-party data issues prevented results (e.g., lead quality, email deliverability)

• You violated our Terms of Service

All subscription fees remain final in these cases.

5. Cancellations

You can cancel your subscription at any time.
Cancellation stops future charges, but does not issue a refund for the current billing cycle.

You will continue to have access until the end of the paid period.

6. How to Request a Refund

To request a refund, contact our support team:

Email: support@salesleadz.com
(Replace with your real email.)

Please include:

• Your account email

• The charge you want refunded

• The reason for your request

• Any relevant screenshots or evidence

We aim to respond within 3 business days.

7. Chargebacks

Before filing a chargeback, you must contact our support team.
Unjustified chargebacks may result in account suspension.

8. Policy Updates

We may update this Refund Policy at any time.
Changes will be posted with a new “Last updated” date.